Last Updated: July 18, 2026

At Project Alpona (“we”, “our”, or “us”), accessible via www.projectalpona.in, protecting the privacy of our global visitors and customers is a top priority. This Privacy Policy outlines the types of personal information we collect, how we use it, how we safeguard it, and your rights regarding your data.

By accessing our website or purchasing our products, you consent to the data collection and use practices described in this policy.

1. Information We Collect

We collect information to provide, improve, and process your shopping experience. This includes:

• Personal Identification Information: Name, billing address, shipping address, email address, and phone number, which you provide when making a purchase or registering an account.

• Payment Information: Payment details (credit card numbers, UPI IDs, bank accounts) are processed directly by secure, PCI-DSS-compliant third-party payment gateways. Project Alpona does not store your full payment card details on our servers.

• Device and Technical Data: IP address, browser type, operating system, time zone, and details about how you interact with our website (collected via cookies and log files).

2. How We Use Your Information

We use the collected data for various purposes, including to:

• Process, fulfill, and ship your domestic and international orders.

• Communicate with you regarding order confirmations, tracking details, and customer support queries.

• Prevent fraudulent transactions and monitor the security of our website.

• Send you promotional emails, newsletters, or special offers about Project Alpona (only if you have opted in, and you can opt out at any time).

• Optimize and improve our website functionality based on user browsing behavior.

3. Cookies and Tracking Technologies

Project Alpona uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, keep track of items in your shopping cart, and recognize you when you return.

• You can choose to disable cookies through your individual browser settings; however, doing so may affect your ability to use certain features of our e-commerce platform.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers essential to running our business:

• Logistics & Courier Partners: To ensure your orders are delivered PAN World to your doorstep.

• Payment Gateways: To securely process transactions.

• Analytics Providers: (Such as Google Analytics) to help us understand how customers use the site.

• Legal Compliance: We may disclose your information if required to do so by Indian or international law, court order, or government regulation.

5. International Data Transfers

Because Project Alpona services customers globally, the personal data we collect may be transferred to, stored, and processed in countries outside of your home country (including India, where our servers and business operate). By using our website, you consent to the transfer of your information to infrastructure located outside your region.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our business agreements.

7. Your Data Protection Rights

Depending on your location, you hold certain rights regarding your personal data.

• For Residents of India: In accordance with the Digital Personal Data Protection (DPDP) Act, you have the right to access, correct, complete, or request the erasure of your personal data.

• For International Customers (including EU/UK/US): You have the right to access the data we hold about you, request its deletion, object to processing, or request data portability.

• To exercise any of these rights, please contact us using the information provided below.

8. Security of Your Data

We implement commercial-grade administrative, technical, and physical security measures (such as SSL encryption) to protect your personal data against unauthorized access, loss, or alteration. However, please note that no method of transmission over the Internet is 100% secure.

9. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal identifiable information from children. If you become aware that a minor has provided us with personal data, please contact us so we can swiftly delete it.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted immediately on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

• Email: [Your Support/Privacy Email]

• Physical Address: Project Alpona, [Your Business Address, India]

• Grievance Officer: [Name/Designation, required for Indian compliance] — Contact: [Grievance Email/Phone]