Last Updated: July 18, 2026

Thank you for shopping at Project Alpona (www.projectalpona.in). We are delighted to bring our products to customers across India and around the globe.

Please review our shipping policies, delivery timelines, and conditions below to understand how your order travels from our doorstep to yours.

1. Order Processing Time

• All orders are processed within [e.g., 2–4 business days] after payment confirmation.

• Orders are not processed, packed, or shipped on Sundays or public holidays.

• If we experience a high volume of orders (such as during festive seasons or major launches), shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay in shipping your order.

2. Domestic Shipping (Within India)

We offer PAN India shipping covering most pin codes through trusted domestic courier partners.

• Delivery Time: Once dispatched, domestic orders typically arrive within [e.g., 4–7 business days], depending on your location (metro cities generally experience faster delivery times).

• Shipping Rates:

  • Standard shipping is [e.g., ₹99] for orders below [e.g., ₹1,499].

  • We offer Free Shipping across India on all orders above [e.g., ₹1,499].

3. International Shipping (PAN World)

Project Alpona proudly ships to customers worldwide. International orders are dispatched via reputed international logistics networks (e.g., DHL, FedEx, or India Post International).

• Delivery Time: International shipments generally take between [e.g., 10–20 business days] to arrive, depending on the destination country and local customs clearance processes.

• Shipping Rates: International shipping costs are calculated dynamically at checkout based on the weight, dimensions, and destination country of your package.

4. Customs, Duties, and Taxes (Important for International Buyers)

• Importer of Record: When ordering from Project Alpona for international delivery, you are responsible for assuring the product can be lawfully imported to the destination country.

• Fees: Your order may be subject to local import duties, customs duties, VAT, or brokerage fees levied by the destination country once the shipment arrives.

• Responsibility: All additional charges for customs clearance are the sole responsibility of the customer.Project Alpona has no control over these charges, cannot predict what they will be, and cannot refund any customs fees paid.

5. Order Tracking

Once your package is handed over to our courier partner, you will receive a shipment confirmation email and/or SMS containing your unique Tracking ID and a link to trace your package in real-time. Please allow up to 24 hours for the tracking information to update on the carrier’s portal.

6. Incorrect Shipping Addresses & Undeliverable Packages

• Please double-check your shipping address, email, and phone number before completing your order. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by the buyer.

• If a package is returned to our facility in India because the delivery address was incorrect, the customer was unavailable after multiple attempts, or international customs duties were refused by the buyer, the customer will be responsible for the return shipping costs and any re-shipping fees.

7. Damaged or Lost Shipments

If your order arrives damaged or if the packaging appears tampered with, please take photos of the package immediately and reach out to our support team within [e.g., 48 hours] of delivery. Save all packaging materials and damaged goods before filing a claim.

8. Contact Us

If you have any questions regarding your order status or shipping preferences, please get in touch with our team:

• Email: [Your Support Email Address]

• WhatsApp/Phone: [Your Customer Care Number]

• Contact Form: www.projectalpona.in/[Your-Contact-Page-Link]